Privacy Policy

2. Information We Collect

When you contact us through the Contact form, the Request a Quotation form, email, telephone, WhatsApp or Instagram, we may collect information you choose to provide, such as: name; company or client name; email address; telephone number; project location; preferred contact method; project details; project dates and programme information; drawings, photographs or documents you choose to upload; and any other information you include in your enquiry. We only collect information that is requested through our forms or that you choose to send us directly.

3. How We Use Personal Information

We use the personal information you provide to: respond to your enquiry; review your project requirements; prepare quotations; communicate with you about potential or agreed work; plan and deliver our carpentry services; maintain our business and financial records; manage any complaints, disputes or legal obligations; and protect this website and our forms from misuse. We do not currently use enquiry details for marketing purposes.

4. Lawful Basis

We process personal information where it is necessary to respond to a request you have made before entering into a contract, to perform a contract we have agreed with you, to comply with a legal obligation, or for our legitimate business interests, such as responding to enquiries, keeping accurate records and protecting our business. We do not rely on consent as the sole basis for handling ordinary quotation or contact enquiries.

5. Who Information May Be Shared With

Personal information may be shared with Harvey Jordan, the owner of Jordans Carpentry; trusted subcontractors, where genuinely necessary to assess or deliver a project; providers who support our website or online forms; providers who support our email and communications; accountants, insurers or other professional advisers, where necessary; and public authorities, where required by law. We do not sell personal information, and it is not routinely shared with subcontractors unless required for a specific project.

6. How Long Information Is Kept

Personal information is kept only for as long as reasonably necessary for the enquiry, quotation, project, legal, insurance, tax and record-keeping purposes for which it was collected. Where an enquiry does not proceed or becomes inactive, the information may be deleted once it is no longer needed.

7. File Uploads

If you upload drawings, photographs or documents through our forms, please only upload project information you are authorised to share, and avoid uploading any sensitive personal information that is not necessary for us to assess your enquiry.

8. Cookies and Analytics

This website is built and hosted using Webador, which may use cookies or similar technologies required to operate and secure the site. Optional analytics or other non-essential tracking will only be enabled subject to appropriate cookie settings and a visible cookie notice. Google Analytics is not currently linked to this website. This site is not cookie-free, as some cookies may be required for it to function correctly.

9. Data Security

We take reasonable steps to protect personal information from loss, misuse or unauthorised access. However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

10. Individual Rights

Depending on the circumstances, you may have the right to: ask for access to the personal information we hold about you; ask us to correct inaccurate information; ask us to delete your information; ask us to restrict or object to certain processing; and ask for your information to be transferred, where applicable. You also have the right to complain to the Information Commissioner's Office (ICO). Not every right applies in every circumstance.

11. Contact About Privacy

If you have any questions about this Privacy Policy or how your personal information is used, please contact us at HJordanCarpentry@outlook.com.

12. Updates to This Policy